❓ Help Centre
l898 Frequently Asked Questions
From opening an account to claiming bonuses, bKash deposits to fast withdrawals — you will find answers to everything right here.
This page brings together detailed answers to the most common questions from Bangladeshi players at l898. Account registration, depositing and withdrawing via bKash and Nagad, the welcome bonus, cricket betting, slots, live casino, and responsible gaming — each topic is organised into its own section. If you cannot find the answer you are looking for, contact our 24/7 Bengali live chat.
Account and Registration
To open an account at l898, you need an active mobile number, a valid email address, and your correct date of birth. After filling in the registration form, a verification code will be sent to your mobile. All information must be accurate and your own — incorrect details may result in your account being suspended.
No. Under l898's rules, each player may hold only one account. Attempting to open multiple accounts may result in all accounts being cancelled and any deposited funds being forfeited. If you are having trouble accessing your existing account, please contact support.
Click the "Forgot Password" option on the login page. Enter your registered email or mobile number and a reset link or code will be sent to you. Use the code to set a new password. If you still have trouble, get direct help via 24/7 live chat.
To play at l898, you must be 21 years of age or older. Your date of birth must be entered correctly at registration and may need to be confirmed during identity verification at a later stage. Accounts belonging to underage users are closed immediately.
Yes. l898 is fully mobile-friendly. You can log in, play games, and make transactions easily through the browser on any Android or iOS device. The full experience is available without downloading a separate app.
Deposits and Withdrawals
Deposits via bKash are usually instant. The funds are added to your l898 wallet within seconds of the payment being completed. If there is a delay for any reason, wait a few minutes, and if the problem persists, contact live chat with your transaction reference number.
The minimum deposit amount is ৳100. The minimum withdrawal amount is ৳500. These limits apply equally to all three payment methods — bKash, Nagad, and Rocket — making it easy to get started with a small amount.
Withdrawal requests at l898 are typically processed within 10 to 45 minutes. This timeframe applies to all methods — bKash, Nagad, and Rocket. If identity verification or additional review of your account is required, it may take a little longer.
Yes. l898 currently supports transactions via three popular mobile banking methods — bKash, Nagad, and Rocket. Both deposits and withdrawals are available on all methods. The minimum deposit is ৳100 and the minimum withdrawal is ৳500.
l898 does not charge any transaction fees of its own. However, bKash, Nagad, or Rocket may apply their own charges — this depends entirely on the policies of those payment providers. Check your mobile banking app for fee details before making a transaction.
Games and How to Play
To bet on BPL or any cricket match, first go to the Cricket section. From the list of ongoing or upcoming matches, choose the match you want. You will find various markets including match winner, total runs, toss, and innings score. Click on a market, enter the amount on the bet slip, and confirm.
l898 features titles from reputable game developers including Pragmatic Play, PG Soft, and JILI. These providers use internationally recognised Random Number Generators (RNG), which keep every spin completely independent. l898 believes in fair play and does not manipulate game outcomes.
l898's live casino offers Baccarat, Roulette, Blackjack, Sic Bo, and Dragon Tiger run by real dealers. Streamed live from studios of leading providers such as Evolution Gaming and Ezugi, these games can also be played seamlessly on mobile.
RTP (Return to Player) is a theoretical percentage that shows how much of total bets a game returns over the long term. It is an average, long-term figure — it does not guarantee winnings in any individual session. Each spin or round is completely independent and outcomes are determined by RNG.
Spribe's Aviator is a crash-style game. A plane takes off and the multiplier keeps rising. You must cash out your bet before the plane "crashes". The longer you wait, the higher the multiplier grows — but if it crashes, you lose the entire bet. Strategy and cashing out at the right moment are what the game is all about.
Bonuses and Promotions
New members at l898 receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. This means if you deposit ৳1,000 you will receive a ৳1,500 bonus and your total balance will be ৳2,500. To receive the bonus, make sure the bonus option is active when making your first deposit after registration.
The wagering requirement for the welcome bonus is 15 times (15x). This means you can withdraw the bonus funds after wagering the bonus amount 15 times. For example, if you receive a ৳1,000 bonus, you will need to place a total of ৳15,000 in bets.
l898 has four VIP tiers — Bronze, Silver, Gold, and Platinum. You can gradually move up to higher tiers through regular play and transactions. Weekly cashback goes up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum.
Yes, VIP weekly cashback is generally credited to your account automatically each week. The higher your VIP tier, the higher the cashback rate. For more details or if you have not received cashback in a particular week, contact l898 support via live chat.
l898 regularly offers promotional bonuses during cricket seasons (BPL, IPL, T20 World Cup), Eid, Pohela Boishakh, and other special occasions. These offers are available for a limited time. Check the Promotions page regularly or ask support for the latest promotions.
Security and Responsible Gaming
Yes. l898 uses SSL (Secure Socket Layer) encryption technology, which keeps your personal information, payment details, and account data secure. Your information is not shared with third parties. To learn more, please read our privacy policy.
Yes. l898 believes in responsible gaming. You can set daily, weekly, or monthly deposit limits if you wish. This feature helps you stay in control of your own spending. Contact live chat support for help with the setup.
Self-exclusion is a facility that lets you temporarily or long-term suspend your own account. If you feel that gaming is going beyond your control, you can contact l898 support to apply for self-exclusion. This decision is completely confidential and is there for your peace of mind.
Yes, any gambling or betting activity can be addictive. l898 always advises — play for entertainment only and stay within a set budget. Do not bet more to recover losses. If you feel there is a problem, please read the responsible gaming page.
Yes. l898's customer support is available fully in Bengali 24 hours a day, 7 days a week. When you contact us via live chat, Bengali-speaking agents are always ready to answer any of your questions. You can also reach us by email: [email protected]
Still have questions? Contact support
Our 24/7 Bengali live chat service is always ready to resolve any question you may have. Our goal is to make your experience at l898 smooth and enjoyable.
Email: [email protected]